Shipping policy

Every piece ships fully insured and requires a signature on delivery. Orders leave our Miami Beach studio via FedEx International Priority.

Where we ship and what it costs

United States — Complimentary
Canada — $50
United Kingdom, Europe, Asia and rest of world — $100

Processing times

In-stock pieces dispatch within 2 business days. Made-to-order and bespoke work, including initial rings and grillz produced from a dental impression, ships within 4–5 weeks. We will confirm your timeline by email once your order is placed.

Duties and import taxes

Orders shipping outside the United States are sent DDU (Delivered Duty Unpaid). Import duty, VAT, GST or equivalent taxes are not included in the price you pay at checkout, and are the responsibility of the recipient. Your carrier will contact you to collect these before delivery, and may add its own clearance or handling fee. Charges vary by country and are set by your customs authority, not by us — we cannot estimate, discount or refund them. Refusing a delivery does not cancel the order or entitle you to a refund.

Customs identification for Asian destinations

Several countries require the recipient to provide personal identification before an express shipment can clear customs. If we do not have it, your parcel will be held.

South Korea — a Personal Customs Clearance Code (PCCC) issued by the Korea Customs Service. The name on the code must match the delivery name exactly.
Taiwan — real-name authentication with the Customs Administration, completed by the recipient through the EZ WAY app.
Indonesia — a tax ID (NPWP), national ID number (NIK), Indonesian driver's licence number, or passport number for foreign nationals.

Please include the relevant number in the order notes at checkout, or email it to maisonrakshainfo@gmail.com with your order number as soon as you have ordered. Duty-free thresholds across Asia are low relative to the value of our pieces, so you should expect import charges on any order.

Lost or damaged shipments

All shipments are insured. If a parcel is lost or arrives damaged, contact us within 7 days of delivery and we will work with the carrier to resolve the claim. See our Refund Policy for full terms.

Questions: maisonrakshainfo@gmail.com