Refund policy
Refund and Return Policy
Every Maison Raksha piece is made or sourced individually, and many are one of a kind. We do not accept returns or exchanges for change of mind, fit, or any other reason once a piece has been delivered. All sales are final. There is no return window for non-defective items. Because no such returns are accepted, we charge no restocking fee.
Please read the description and specifications carefully, and contact us with any questions before ordering — we are glad to provide additional photographs, measurements or details on any piece.
Damaged, defective or incorrect items — 7 days
If your order arrives damaged or defective, or is not the piece described, email info@maisonraksha.com within 7 days of delivery with your order number and photographs of the item and its packaging. We respond within 2 business days.
Returns of this kind are made by mail. We email you a prepaid, insured return label, so you pay no return shipping and no restocking fee. Once we receive and inspect the piece we will repair, replace or refund it at our discretion. Refunds are issued to the original payment method within 7 days of inspection.
Orders that do not arrive
All orders ship insured and require a signature. If a shipment is lost or damaged in transit, we will work with the carrier to resolve the claim and will replace or refund the order, refunds again going to the original payment method within 7 days of resolution.
Repairs and stone replacement
Outside the circumstances above, we may at our discretion offer to repair a piece or replace a lost or damaged stone at our own material cost — what we pay for the gem or metal — rather than at retail. This is extended case by case as a courtesy to our clients, not as a warranty, and we will quote before any work begins. Shipping in both directions is the client's responsibility. Where the fault is ours, the section above applies instead and there is no charge.
Custom and made-to-order pieces
Bespoke commissions, engraved and personalised pieces, initial rings, grillz made from a dental impression, and pieces altered to your specification cannot be cancelled once production has begun, and are not eligible for return, refund or exchange. Manufacturing defects in these pieces are still covered under "Damaged, defective or incorrect items" above.
Sizing and alterations
We will resize or adjust a piece where the design allows. Full eternity bands and certain set designs cannot be resized. Alterations after delivery are chargeable; contact us to discuss what is possible for your piece.
Statutory rights
Nothing in this policy limits any rights you may have under applicable consumer protection law.
Questions: maisonrakshainfo@gmail.com